{"id":4368,"date":"2023-01-30T11:55:41","date_gmt":"2023-01-30T10:55:41","guid":{"rendered":"http:\/\/ufficiolowcost.it\/doloressemeraro\/?p=4368"},"modified":"2023-01-30T11:55:41","modified_gmt":"2023-01-30T10:55:41","slug":"brand-message-fails","status":"publish","type":"post","link":"http:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/","title":{"rendered":"6 reasons why your hospitality brand message fails to resonate with your travel audience"},"content":{"rendered":"<p>When does a message fail to resonate in today\u2019s hospitality industry? These are the 6 Reasons why a hospitality brand message fails to resonate with the travel audience.<\/p>\n<p>This short article will give you a comprehensive overview of how each one of these reasons plays a key role in travel recovery and why failing to understand each one of them could cost us our travel customers\u2019 loyalty.<\/p>\n<p>Let\u2019s take a look at the first reason why a hospitality brand message fails to resonate with the travel audience:<\/p>\n<ol>\n<li><strong><em> It\u2019s Not Simple Enough<\/em><\/strong><\/li>\n<\/ol>\n<p><strong>Time. Stress. Options. Influence.<\/strong>\u00a0For today\u2019s travelers, these are all elements that interact with their ability to understand a travel concept, a product, or even just an idea. Imagine them being constantly time-bound to what they are doing next, reducing the time they dedicate to what they are doing now. Not only this, but the amount of options displayed right in front of their eyes across the tourism and hospitality brands makes it harder than ever to pin their attention to what we are trying to say. Influence, on top of this, plays a key role in diverting attention and willingness to understand.<\/p>\n<p>The one element that cuts through each one of these factors is\u00a0<u>Simplicity<\/u>.<\/p>\n<p>The one element that cuts through each one of these factors is Simplicity and\u00a0<a href=\"https:\/\/www.doloressemeraro.com\/training\/\">Authenticity when Communicating<\/a>. Complexity in an uncertain climate affects the ability of your travel audience to be receptive to what you want to communicate with them. A simple message instead, is easy to be understood and therefore easy to be remembered.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong><em> It lacks an element of surprise<\/em><\/strong><\/li>\n<\/ol>\n<p>The huge amount of options now available to our travel audience affects their ability to genuinely relate to our hospitality brand message, turning them into a\u00a0<strong>distracted audience<\/strong>. Imagine the very same product being sold by a multitude of hotels and resorts, all describing the same \u2018WHAT\u2019 instead of the \u2018WHY\u2019 a customer would benefit from it. These layers, all selling the same holiday, generate a sense of familiarity which affects directly the purchasing choices of our customers. The more familiar the travel product is, the less receptive the traveler becomes.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong><em> It\u2019s too abstract<\/em><\/strong><\/li>\n<\/ol>\n<ul>\n<li>When a travel message is too abstract, it fails to resonate. Purchasing power starts with\u00a0<strong>the ability to enable our customers to \u2018relate\u2019<\/strong>\u00a0to something or someone. In other words, it\u2019s all about being concrete instead of abstract. As travelers, we relate on<\/li>\n<li>Personal level<\/li>\n<li>Cultural level<\/li>\n<\/ul>\n<p>We relate on a personal level when the message speaks directly to our needs and desires.\u00a0We relate to:<\/p>\n<ul>\n<li>Causes that are close to us<\/li>\n<li>People that are similar to us<\/li>\n<li>Ideas that can have an impact on our direct life<\/li>\n<\/ul>\n<p>In other words, we relate to anything that answers to the question: \u2018<em>what\u2019s in it for me\u2019<\/em><\/p>\n<p>On the other hand, we also relate on a Cultural level when a message resonates on a \u2018shared opinion\u2019 that is culturally accepted and embraced across our community.<\/p>\n<ol start=\"4\">\n<li><strong><em> It\u2019s not aligned with \u2018trusted\u2019 sources<\/em><\/strong><\/li>\n<\/ol>\n<p>When we craft the core \u2018content\u2019 of our brand message, in tourism and hospitality we often touch upon some of the following deep desires of our audience:<\/p>\n<ul>\n<li>To be healthier<\/li>\n<li>Prettier<\/li>\n<li>To be fitter<\/li>\n<li>Happier<\/li>\n<li>To be stronger<\/li>\n<\/ul>\n<p>So when we design the core content that supports our brand message, we craft a promise around our travel product that would fulfill that desire.\u00a0But a promise is not enough anymore.\u00a0Distrust and Disengagement over the last few months have affected the ability of our customers to have confidence in that promise and therefore to trust our brand. Aligning your message to a \u2018source trusted by consumers\u2019 gives a strong based to be considered as reliable and authentic content \u2013 in other words, to acquire credibility.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong><em> It\u2019s neutral instead of emotional<\/em><\/strong><\/li>\n<\/ol>\n<p>The base of our hospitality communication strategy sits in being informative and ensuring that our message delivers on its brand promise. However is that enough to ensure that our customers are constantly engaging?\u00a0If distance \u2013 physical, mental, and virtual \u2013 has proved to have noticeable effects on that trust in travel (that we seek to restore), what can we do to structure a message that constantly invites our customers to \u2018<em>feel<\/em>\u2019?<\/p>\n<p>Inspiration plays a huge role in adding an emotional element to our hospitality brand message. It triggers a reaction; it stimulates a personal aspiration to travel again and encourages a deep sense of \u2018CARE\u2019. When a message wisely blends in a strong emotional element into its content it doesn\u2019t just get remembered, it\u2019s gets cared for by its audience. Because it becomes more relatable.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong><em> It lacks Storytelling<\/em><\/strong><\/li>\n<\/ol>\n<p>It\u2019s no marketing mystery that a good story is worth gold when it comes to retaining our customers\u2019 attention, particularly in hospitality and travel. These three different angles to the storyline trigger a deeper brand connection for our travel audience:<\/p>\n<ul>\n<li>Informative Storytelling<\/li>\n<li>Inspiring Storytelling<\/li>\n<li>Challenging Storytelling<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Written by\u00a0<a href=\"https:\/\/www.doloressemeraro.com\/about\">Dolores Semeraro<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When does a message fail to resonate in today\u2019s hospitality industry? These are the 6 Reasons why a hospitality brand message fails to resonate with the travel audience. This short article will give you a comprehensive overview of how each one of these reasons plays a key role in travel recovery and why failing to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4369,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[69,26,63],"class_list":["post-4368","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel-recovery","tag-branding","tag-marketing","tag-travel-recovery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 reasons why your hospitality brand message fails to resonate with your travel audience - Bili<\/title>\n<meta name=\"description\" content=\"When does a hospitality brand message fail to resonate? These are 6 Reasons why it fails to resonate with your travel audience\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 reasons why your hospitality brand message fails to resonate with your travel audience - Bili\" \/>\n<meta property=\"og:description\" content=\"When does a hospitality brand message fail to resonate? These are 6 Reasons why it fails to resonate with your travel audience\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/\" \/>\n<meta property=\"og:site_name\" content=\"Bili\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-30T10:55:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ufficiolowcost.it\/doloressemeraro\/wp-content\/uploads\/2023\/01\/6-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Dolores Semeraro\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dolores Semeraro\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/\",\"url\":\"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/\",\"name\":\"6 reasons why your hospitality brand message fails to resonate with your travel audience - Bili\",\"isPartOf\":{\"@id\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/#website\"},\"datePublished\":\"2023-01-30T10:55:41+00:00\",\"dateModified\":\"2023-01-30T10:55:41+00:00\",\"author\":{\"@id\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/#\/schema\/person\/6e34d200e0498329b80c6ff9630783df\"},\"description\":\"When does a hospitality brand message fail to resonate? These are 6 Reasons why it fails to resonate with your travel audience\",\"breadcrumb\":{\"@id\":\"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"6 reasons why your hospitality brand message fails to resonate with your travel audience\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/#website\",\"url\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/\",\"name\":\"Bili\",\"description\":\"WebGeniusLab\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/#\/schema\/person\/6e34d200e0498329b80c6ff9630783df\",\"name\":\"Dolores Semeraro\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c134a99e1635c15dd6939ff792c54783812a81c3a96589d69b041ad6d5b6f456?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c134a99e1635c15dd6939ff792c54783812a81c3a96589d69b041ad6d5b6f456?s=96&d=mm&r=g\",\"caption\":\"Dolores Semeraro\"},\"url\":\"http:\/\/ufficiolowcost.it\/doloressemeraro\/author\/dolores23\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"6 reasons why your hospitality brand message fails to resonate with your travel audience - Bili","description":"When does a hospitality brand message fail to resonate? These are 6 Reasons why it fails to resonate with your travel audience","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/","og_locale":"en_US","og_type":"article","og_title":"6 reasons why your hospitality brand message fails to resonate with your travel audience - Bili","og_description":"When does a hospitality brand message fail to resonate? These are 6 Reasons why it fails to resonate with your travel audience","og_url":"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/","og_site_name":"Bili","article_published_time":"2023-01-30T10:55:41+00:00","og_image":[{"width":650,"height":300,"url":"https:\/\/ufficiolowcost.it\/doloressemeraro\/wp-content\/uploads\/2023\/01\/6-1.png","type":"image\/png"}],"author":"Dolores Semeraro","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Dolores Semeraro","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/","url":"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/","name":"6 reasons why your hospitality brand message fails to resonate with your travel audience - Bili","isPartOf":{"@id":"http:\/\/ufficiolowcost.it\/doloressemeraro\/#website"},"datePublished":"2023-01-30T10:55:41+00:00","dateModified":"2023-01-30T10:55:41+00:00","author":{"@id":"http:\/\/ufficiolowcost.it\/doloressemeraro\/#\/schema\/person\/6e34d200e0498329b80c6ff9630783df"},"description":"When does a hospitality brand message fail to resonate? These are 6 Reasons why it fails to resonate with your travel audience","breadcrumb":{"@id":"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ufficiolowcost.it\/doloressemeraro\/brand-message-fails\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"http:\/\/ufficiolowcost.it\/doloressemeraro\/"},{"@type":"ListItem","position":2,"name":"6 reasons why your hospitality brand message fails to resonate with your travel audience"}]},{"@type":"WebSite","@id":"http:\/\/ufficiolowcost.it\/doloressemeraro\/#website","url":"http:\/\/ufficiolowcost.it\/doloressemeraro\/","name":"Bili","description":"WebGeniusLab","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/ufficiolowcost.it\/doloressemeraro\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"http:\/\/ufficiolowcost.it\/doloressemeraro\/#\/schema\/person\/6e34d200e0498329b80c6ff9630783df","name":"Dolores Semeraro","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/ufficiolowcost.it\/doloressemeraro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c134a99e1635c15dd6939ff792c54783812a81c3a96589d69b041ad6d5b6f456?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c134a99e1635c15dd6939ff792c54783812a81c3a96589d69b041ad6d5b6f456?s=96&d=mm&r=g","caption":"Dolores Semeraro"},"url":"http:\/\/ufficiolowcost.it\/doloressemeraro\/author\/dolores23\/"}]}},"_links":{"self":[{"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/posts\/4368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/comments?post=4368"}],"version-history":[{"count":1,"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/posts\/4368\/revisions"}],"predecessor-version":[{"id":4370,"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/posts\/4368\/revisions\/4370"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/media\/4369"}],"wp:attachment":[{"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/media?parent=4368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/categories?post=4368"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/ufficiolowcost.it\/doloressemeraro\/wp-json\/wp\/v2\/tags?post=4368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}